Chatbot on company documents - how RAG works and how to avoid AI hallucinations
Clients ask us about it more and more often: “Could we have an assistant that knows our documents and answers questions from employees and customers
Tag: customer service
AI chatbot for business - when a simple bot is not enough and you need RAG
We have been rolling out chatbots for years, and almost every project reaches the same moment. A bot that handled the welcome message and a
I tested AI in three company departments - here are the real savings
At Web Systems we have been building web applications, B2B systems and integrations for almost twenty years. When generative AI started shaking up the market,
A revolution in customer communication: meet Botino, the new AI voicebot app from Web Systems
As technology develops at speed, more and more companies are looking for innovative solutions to improve the way they communicate with customers. Artificial intelligence (AI)
The impact of AI on customer service - from chatbots to advanced data analytics
Artificial intelligence (AI) is revolutionizing the modern approach to customer service and affects it on many levels. From intelligent chatbots to advanced data analytics, companies
GDPR challenges: professional customer service and campaigns
An innovative approach to GDPR in customer service and marketing In today’s fast-moving business world, the challenges tied to customer service and marketing campaigns versus